The Airports Authority of Trinidad and Tobago (AATT) has apologised for the chaos that occured at the Piarco International Airport on Sunday due to a shortage of Immigration officers.
Arriving passengers had to wait for as long as five hours to clear Immigration after just two of 15 officers turned up for work.
The Airports Authority is not responsible for Immigration officers but AATT issued the following statement today:
"Airports Authority of Trinidad and Tobago (“the Authority”) hereby apologises for the unfortunate delays experienced by our customers and arriving passengers at the Immigration Hall at the Piarco International Airport, on Sunday November 12th 2017.
Upon observing the situation, the Authority brought it to the attention of the Ministry of National Security, under which the Immigration Division falls.
The Ministry sent out additional staff and operations resumed as normal.
The Authority is actually in discussion with the Ministry of National Security to implement technological solutions which will improve passenger facilitation at the airports and reduce wait times.
We look forward to incidents such as what occurred yesterday, being a thing of the past.
While border control is not the responsibility of the Authority, we empathise with our passengers and will continue to work diligently with all stakeholders and government agencies on our estates, to ensure an enhanced experience for all of our valued customers."